Frequently Asked Questions

  1. What ages are C’est Moi range of Professional Skincare and Performance Makeup suitable for?
    C’est Moi is specially formulated for kids aged 4 – 12 years and also suitable for any persons with sensitive skin.
  2. Where are C’est Moi products made?
    C’est Moi’s Professional Skincare line is 100% made in France and the Performance Makeup is primarily from Italy and Europe, with the exception of the Aqua Nail Polishes from Canada. This is dependent on the country with the best source that can produce the best quality of the individual item.
  3. Are C’est Moi products natural?
    Each and every C’est Moi Skincare product contains not less than 95% natural ingredients or ingredients derived from nature. C’est Moi’s key active ingredients contain Fresh cells that bring to the skin, the full benefits of the natural fruits and vegetables.
  4. What if my child ingests the product content by accident?
    If your child took in very small amounts, you may expect mild irritations. If it is more than a taste of a lick of the product, please consult a doctor immediately.
  5. Can C’est Moi products cause any allergy reactions?
    All C’est Moi products are formulated only with the purest ingredients derived from Nature and without harmful ingredients known to cause skin allergy and problems.
  6. Are C’est Moi products suitable for sensitive skin?
    Yes, our products are formulated with only the best of what Nature has to offer together with the latest cosmetic innovation and technology. With our core focus on the use of skin friendly, natural ingredients and the avoidance of toxic, harmful ones, our products are well suited for the most sensitive skintypes.
  7. Do C’est Moi products have an expiry date?
    We use only natural and the freshest of ingredients in our formulations and the expiry date of products (skincare to makeup) varies from 6 months to 24 months from the date it is opened. Please refer to the product packaging for the exact date of expiry.
  8. How can I use C’est Moi Professional Skincare as a routine?
    In The Day: Start with the Delicate Skin Cleanser, followed by the All Purpose Hydrating Gel and finish with the Moisture Sunscreen Base.
    In The Night: Start with the Skin Conditioning Cleansing Milk, followed by the Beauty Sleep Night Cream to finish.
  9. What is the difference between the Cleansing Milk and Skin Cleanser?
    The Cleansing Milk can be used as a makeup remover; it is a non-rinse formula which allows for the makeup to be wiped off easily while the Skin Cleanser is a delicate wash for children’s skin that can be used for the face as well as the other parts of the body.
  10. Can the Makeup Crayon be used on the lips?
    Yes, the Makeup Crayon is safe for use on the lips but we recommend using the Lip Crayon which contains 98% natural contents and is smooth and creamy. It will be more comfortable on the lips.

ORDERS

  1. How do I make a purchase?
    a) Identify the product you would like to purchase.
    b) Click on “Add to Cart” button. You will be brought to the “Shopping Cart” page. 
    c) You may review the items in the cart at any time by clicking on the “Cart” link on the top right of the page.
    d) To use a discount code, enter it into “Discount Codes” and click “Apply”. The total amount will be updated with the discount.
    e) Click “Proceed To Checkout”.
    f) Register if you do not have an existing account with us. Else, login with your email address and password. 
    g) Fill in or confirm your billing information.
    h) Fill in or confirm your shipping information.
    i) Review your shipping method.
    j) Review your order. 
    k) Click on “Continue” to be redirected to the Paypal website for payment.
    l) Login to your Paypal account and make payment. 
    m) Check your email for an order confirmation.
  2. Do you have a physical store where I could purchase your products?
    Yes, you may find out counters at Metro Centrepoint, specialty stores and supporting dance/performance/modelling studios.
  3. Can I amend my order once it has been paid for?
    Your order is normally processed immediately and you will be unable to amend once it is confirmed. For urgent enquiries, email us at: enquiry@cest-moi.com
  4. Can I cancel my order?
    Your order can still be cancelled if it has not been shipped. To check the status of your order, log in to “My Account” and click on “Order Status”. Please email our customer service team at enquiry@cest-moi.com to cancel the order if it has not yet been shipped.
  5. I am facing problems ordering, what should I do?
    C’est Moi is compatible on most mobile devices and browsers. We suggest restarting your browser and logging on again. If your problem persist, please send a screen capture to our email at: enquiry@cest-moi.com

PAYMENT

  1. Is it safe and secure to shop on C’est Moi’s website?
    Yes, it is safe. Your personal information is kept secure and private during the entire purchasing process and none of your personal details are shared with any third party.
  2. What kind of payment methods are accepted when shopping on C’est Moi?
    We accept cash-on-delivery, Visa, Mastercard, American Express, PayPal and eNETS.
  3. How do I know when my order has been confirmed?
    You would receive an confirmation email with your delivery details once your payment has been processed.
  4. How do I know when my order has been shipped?
    You would receive a delivery email after the order has been shipped.
  5. What should I do if my payment not go through?
    Please email us at: enquiry@cest-moi.com
  6. My promo code cannot be applied to the order, what should I do?
    A: Please check if your code has expired. Otherwise, it might be because the code isn’t applicable for the items in your card.
  7. What is the currency conversion rate?
    Our conversion rates are from the current Foreign Exchange rates base on the time of your purchase.

DELIVERY

  1. Where do you deliver to?
    We deliver to all over the world.
  2. How much is shipping?
    Free delivery for purchases above USD$100 and USD$20 delivery fee for purchases below USD$100.
  3. Do you ship to PO Boxes?
    We only deliver to residential and office addresses at this point.
  4. How long is shipping?
    Singapore: You should receive your order in 3 business days.
    **delivery time might take longer during sale periods, holidays and bad weather
    Malaysia, Brunei, Hong Kong, Indonesia, Thailand, Philippines, India, Australia and United Arab Emirates: 2-10 business days
  5. Can I track my order?
    • For Singapore, you can contact us at enquiry@cest-moi.com for your delivery status.
    • For other countries, click here to track your order.
  6. What should I do if I did not receive my order?
    Please email us at: enquiry@cest-moi.com
  7. How can I arrange for re-delivery?
    Please email us at: enquiry@cest-moi.com
  8. What do I do if my order is faulty?
    Please email us at: enquiry@cest-moi.com

RETURNS

  1. Do you offer full refunds?
    Full refunds are offered only in exceptional situations.
  2. Do you have a return and exchange policy?
    For incorrect or defective items shipped, we have a 7-day return policy upon receipt of the order, subject to the following conditions:
    The item must be in its original purchased condition. All packaging must be unopened, unused and unmarked. We do not accept any returns if you have changed your mind about a product. Should there be problems with an opened product, email us at enquiry@cest-moi.com
  3. How do I return an item?
    Please email us at: enquiry@cest-moi.com

OTHERS

  1. Do you offer product samples?
    We do not have product samples at this point but please leave your contact details and we will let you know when samples are available.
  2. Do you offer gift vouchers?
    You may purchase gift vouchers from us. Email us at: enquiry@cest-moi.com
  3. How can I unsubscribe from the email update?
    Please click on the “unsubscribe” option which can be found in the newsletters received.